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Customer Service
Texas Sutler does not have a physical store location, but you can visit us at events throughout the year.
- Ordering
- All items are usually in stock. Sometimes our suppliers may be a little slow at times and we may not be able to ship right away. If concerned if a particular item is in stock, please contact us before ordering. If the item you wish to purchase is out of stock at the time we receive your order and is expected to be in stock within three weeks, we will back make a back order and ship as soon as the item arrives.
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- Payment, Pricing and Promotions
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Payment can be made using Visa, MasterCard, Discover, or PayPal. Purchases from Texas Sutler will appear on customers credit card as "Texas Sutler". Purchases from Texas Sutler paid using the "PayPal" payment method will appear on customers credit cards as "PAYPAL*TEXASSUTLER". Texas residents will be charged 8.25% Sales Tax. A $25.00 fee will be charged for all returned checks. All prices are subject to change without notice. 
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- Shipping and Delivery
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Orders are shipped within 24 hours of receiving the order. Orders are shipped via FedEx with the option of Ground, 2Day, and Express Saver for domestic deliveries and Economy and Priority options for international deliveries. FedEx cannot ship to a P.O. Boxes. Shipping costs are based on the weight of the product and calculated via FedEx's Rate Gateway. We cannot provide COD delivery. For more details of the various delivery options, please visit the FedEx Guide to Services.
Delivery Option Estimated Delivery Time 2Day Lower 48 States 2 Business Days Hawaii and Alaska1 2 to 3 Business Days Express Saver (3 Day) Lower 48 States 3 Business Days Ground2 Lower 48 States 1 to 4 Business Days Hawaii 4 to 6 Business Days Alaska 6 Business Days or more Canada3,5 4 to 5 Business Days for Major Metropolitan areas
5 Business Days or more for all other areasInternational3,4,5 Priority 1 to 3 Business Days Economy 2 to 5 Business Days 1Delivery to some rural areas of Alaska and Hawaii in 3 business days. See FedEx Alaska and Hawaii services for details.
2Estimated Delivery Times for Ground Service based on FedEx Ground Service Maps (November, 2009).
3Times can be longer if package is held by customs.
4Estimated Delivery Times based on the FedEx Guide to Services: International Packages.
5Duties and taxes may be assessed on the contents of the shipment. Any such charges will be billed to the recipient. See FedEx Fees and Other Shipping Information for details.
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- Returns and Replacements
- All returns must be made within 30 days of the order date. If you need to return an item, please contact Texas Sutler before doing so to receive approval. When contacting Texas Sutler, be sure to include your Order Number and if you wish for a replacement or a refund of your purchase. Securely pack the item(s) being returned and insure the package for your protection. Refunds will be given upon receiving and inspection of item(s). Shipping charges are not refundable.
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- Privacy and Security
- We respect your privacy and in doing so, we do not sell or exchange our customers' information. Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.
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